This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

The Case of Jim: A Vice President in a National Nonprofit Association
The case of Jim: A vice president in a National Nonprofit Association

Learning Objectives

  • To identify multiple clients in an individual coaching organizational intervention.
  • To successfully conduct a contracting meeting with multiple clients to determine expectations and desired results.
  • To effectively feed back coaching data to motivate desired action.

The National Association of Volunteers (NAV) is a national, nonprofit organization dedicated to supporting individuals and families who need to rebuild their lives. The organization operates numerous human service programs across the country, including housing for the homeless, health care for needy families, long-term and home-based care for the elderly, addiction recovery, and disability support services. With its headquarters in Washington, DC, NAV has a large, paid, professional staff, ...

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