This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.
This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).
Case 18: Global Chain of Command: A Japanese Multinational Manufacturer in the United States
A Phone Call
“May I speak with Mr. Townsman?” asks a woman with a Japanese accent.
“This is he,” Ron replies.
“Hello. I hope you are well. I am a secretary of Nihon Buhin Kaisha America. I am calling you on behalf of our president, Mr. Yamada, about a possible consulting work request.”1
Ron has ...