This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Global Chain of Command: A Japanese Multinational Manufacturer in the United States
Global chain of command: A Japanese multinational manufacturer in the United States
Sachiyo M.Shearman

Learning Objectives

  • To help you learn different cultural and organizational values that can be crucial in understanding a multinational organization.
  • To help you understand how some cultural values are manifested in communication in a multinational organization.
  • To help you explore the ways in which cultural value differences can be addressed in an organizational context.

A Phone Call

“May I speak with Mr. Townsman?” asks a woman with a Japanese accent.

“This is he,” Ron replies.

“Hello. I hope you are well. I am a secretary of Nihon Buhin Kaisha America. I am calling you on behalf of our president, Mr. Yamada, about a possible consulting work request.”1

Ron has ...

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