This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.
This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).
Case 17: Not in Watertight Compartments: Service Quality Improvement and Organization Development
- To help you see how both analysts and consultants need to adopt a systemic approach to the case on which they are working.
- To focus your attention on the need for coherence among diagnosis, intervention design, and intervention evaluation.
- To focus your attention on the evaluation stage.
Alpha Rehabilitation Services (ARS) is a private organization operating in the health care sector. It offers services of diagnosis and rehabilitation. Founded in 1996, ARS has grown over the years, increasing both number and typology of services offered. Present service offerings include the treatment of motor pathologies, as well as cognitive and language ones (e.g., patients suffering from aphasia, for ...