This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.
This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).
Case 16: Measuring Organizational Effectiveness in the Nonprofit Sector: The Case of the Community Action Network
It was a sunny Friday morning in Austin, Texas, the summer heat and humidity already making their presence felt at 9:00 a.m. I stepped into a coffee shop on Congress Avenue, welcoming the air-conditioned contrast and quickly scanning the room for an open seat. It had been a long ...