This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Measuring Organizational Effectiveness in the Nonprofit Sector: The Case of the Community Action Network
Measuring organizational effectiveness in the nonprofit sector: The case of the community action network

Learning Objectives

  • To help you understand the complicated issue of measuring organizational effectiveness in the nonprofit sector.
  • To recognize the tensions in the nonprofit sector between “businesslike” approaches to organization development and more holistic approaches to service provision.
  • To learn more about the role of communication and the “social construction” of organizational effectiveness.

It was a sunny Friday morning in Austin, Texas, the summer heat and humidity already making their presence felt at 9:00 a.m. I stepped into a coffee shop on Congress Avenue, welcoming the air-conditioned contrast and quickly scanning the room for an open seat. It had been a long ...

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