This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.
This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).
Case 14: To Change without Appearing to Change: Creating Stability in a Multichange/Multiresolution Government Agency
- To understand the problems that exist in a multichange environment.
- To address process and ethical issues confronted by external consultants.
- To apply theoretical concepts to a resistant audience.
Nutrition Education for Client Care (NECC) (a pseudonym) is a state government agency that addresses health and nutrition education needs for low-income clients. It has more than 50 local offices (LOs) across the state that deal directly with clients. The LOs are all coordinated by a state office (called “the state” by most staffers). Most of the state office staff are not from LOs and consequently have very little understanding of what happens, ...