This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.
This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).
Case 12: Resistance to Change: Assessing Readiness for the Implementation of an Enterprise Resource Planning (ERP) System at MedDev, Inc.
- To help you understand the variety of factors that influence the implementation of an enterprise resource planning project.
- To introduce you to some of the challenges and complexities related to the job of a change agent.
- To help you understand the significance of history and organizational structure in change projects.
Anita Campos's office phone buzzed. It was Tom, the chief information officer (CIO) of MedDev, Inc., a medical supplies company. “Hi, Anita, this is Tom. I just left Gary Franz's office and I need to meet with you ...