This comprehensive collection of cases and exercises allows students to practice organization development (OD) skills at the same time as learning about theories of organizational change and human behavior. The first part of the book presents cases about the OD process, and the second part includes cases in organization-wide, team, and individual interventions. The final part provides practical exercises that make the course material come alive through realistic scenarios that organizational change practitioners regularly experience.

This book can be used as a stand-alone text or as an accompaniment to Donald L. Anderson's textbook Organization Development: The Process of Leading Organizational Change, Second Edition (ISBN 978-1-4129-8774-5).

Resistance to Change: Technology Implementation in the Public Sector
Resistance to change: Technology implementation in the public sector

Learning Objectives

  • To help you understand causes of resistance to organizational change.
  • To realize differences among cultures, especially in a change context.
  • To evaluate the role of unions in change.

A publicly owned company decided to implement a technology project to make its services more effective. Changes were related to a new information technology system implementation that would enable a number of major organizational changes, such as changing work processes and practices. This effort faced many hurdles, especially resistance from employees. Resistance to change, which means lack of support to a change project, is a very well-known cause of failure in change projects. This case study aims to analyze change recipients' reactions ...

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