The Second Edition of Case Studies in Organizational Communication: Ethical Perspectives and Practices, by Dr. Steve May, integrates ethical theory and practice to help strengthen readers’ awareness, judgment, and action in organizations by exploring ethical dilemmas in a diverse range of well-known business cases.
Chapter 20: Patrolling the Ethical Borders of Compassion and Enforcement
Patrolling the Ethical Borders of Compassion and Enforcement
This case examines the role of government agents to patrol the U.S. border and the challenges they face to follow the law and to uphold their personal values. It explores the dilemmas of employees who confront conflicting views of what is right and wrong about their jobs, both within their organization and among members of the public. These tensions create a range of ethical dilemmas that pit individuality versus community and herald deeply intertwined notions of honor, justice, patriotism, mercy, and compassion.
Introduction: Working on the Border
The U.S. Border Patrol plays an important governmental role in immigration, narcotics deterrence, and national security. Border Patrol agents often face ...