Skills in caring for people with dementia are increasingly demanded of all health care practitioners as the numbers of diagnosed increase. Caring for People with Dementia presents Christine Brown Wilson’s latest research into improving dementia care for both non-expert students and junior staff as well as more senior managers. The text first guides the reader through the underpinning theory behind the different approaches to person centred and relationship centred care and provides case scenarios with a range of practical strategies staff and students have developed and implemented. It then presents the different levels of the organisational change using practical strategies adopting a person centred and relationship centred approach involving the person with dementia and their families. This book will be indispensable reading for all nursing and healthcare students and practitioners who want to improve the quality of life for people with dementia. Christine Brown Wilson is Associate Professor at the University of Queensland, Australia.

Creating Dementia-Friendly Services

Creating Dementia-Friendly Services

Creating Dementia-Friendly Services

Learning objectives

By the end of this chapter, the reader will be able to:

  • Examine how organisational culture influences the delivery of relationship-based dementia care.
  • Analyse the barriers and enablers at the broadest (macro) level of the organisation that might impede or promote a dementia-friendly service.
  • Identify what changes might be needed at the organisational level to implement a relationship-based care plan.
  • Develop an organisational plan for creating a dementia-friendly environment.


In Chapter 3, we examined how organisations behaving as Complex Adaptive Systems (CAS) created capacity for staff to self-organise resulting in new and creative ways of working. We related these concepts to the micro (Chapter 4) and meso (Chapter 5) levels of the organisation, exploring how factors at each level of the organisation influenced ...

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