• Summary
  • Contents
  • Subject index

Building Smart Teams is an essential guide to creating a smart team fast. Based on research results from close to 2,000 individuals organized in more than 250 teams, Building Smart Teams identifies the three critical skill sets that teams need and shows how to transfer these skills to a group.  The authors’ research and experience shows that, by concentrating on these three critical skills sets, a group is almost certain to become a high performing team quickly. Within this model, there is ample room for teams to discover their own unique culture, performance strategies, and paths to success.

Handling Team Conflict
Handling team conflict
Handling Team Conflict: Signpost #3 of Team Success

The third vital sign for healthy teams is the ability to handle team conflict. Conflict among team members is an inevitable part of group life. People pulled together to work on complex issues will naturally experience frictions associated with diverse working styles, thinking styles, behavioral norms, and performance expectations. Our research, supported by others (for example, Moore, 1986), indicates that it's how people work with the conflict that determines whether the conflict is a positive and productive force or a destructive force. And so, if we can offer one ...

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