• Summary
  • Contents
  • Subject index

In this volume, Gudykunst applies his world-renowned approach to intercultural communication to the specifics of Japanese//North American communication. After laying out the basic theories of intercultural communication, the authors explain the similarities and differences in patterns of communication in Japan and the United States. They then demonstrate how an understanding of these contrasting patterns can help Japanese and North Americans communicate more effectively. By examining issues such as attitudes and stereotypes, ways to deepen the understanding of Japanese behaviour are suggested. Also discussed are the factors that influence motivation, knowledge and skills to increase communication effectiveness.

Effective Japanese/North American Communication
Effective Japanese/North American communication

In Chapters 2, 3, and 4, we examined how culture, language, and communication are similar and different in Japan and the United States. In Chapter 5, we discussed how expectations influence Japanese/North American communication. Our purpose in this chapter is to integrate the material presented in these chapters and provide suggestions on how Japanese and North Americans can effectively communicate with each other.1

We organize this chapter around the characteristics associated with being perceived as competent communicators: motivation, knowledge, and skills (Spitzberg & Cupach, 1984). Motivation refers to the desire to communicate appropriately and effectively with others. Knowledge refers to awareness or understanding of what needs to be done in order to communicate appropriately and effectively. Skills involve abilities ...

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