• Summary
  • Contents
  • Subject index

Bridging Differences: Effective Intergroup Communication is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author William B. Gudykunst has written this book from the perspective of "communicating with strangers" and addresses how factors related to our group memberships (e.g., inaccurate and unfavorable stereotypes of members of other cultures and ethnic groups) can cause us to misinterpret the messages we receive from members of those groups.   Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.

Exchanging Messages with Strangers
Exchanging messages with strangers

In the previous two chapters, I examined our expectations for strangers' behavior and how we make sense of strangers' behavior. The focus of these chapters was on how we interpret strangers' messages to us. The focus of this chapter is on the messages we exchange with strangers. I begin by examining the nature of language and nonverbal messages. Next, to place our intergroup messages in context, I look at cultural differences in language usage. Following this, I discuss cultural differences in nonverbal messages. I then look at language usage in intergroup contexts. I conclude this chapter by examining those things we can do to improve the quality of the messages we transmit to strangers.

The Nature of Language and ...
  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles