Argumentative and Aggressive Communication: Theory, Research, and Application is the first text to describe the development, history, research, and application efforts on the communication traits of argumentativeness and verbal aggressiveness. Authors Andrew S. Rancer and Theodore A. Avtgis include a collection of nine widely used reliable and valid instruments which the reader, the researcher, and the practitioner can use for diagnostic and research purposes.
Chapter 5: Argumentative and Aggressive Communication in Organizational Contexts
Argumentative and Aggressive Communication in Organizational Contexts
Organizational life can be, and often is, fraught with worry, conflict, and controversy. Concerns about securing employment, losing a job, and getting along with colleagues and superiors can be overwhelming at times. We all know that one person who vacillates between “I love my job” and “I hate my job.” The notion of the mean and hostile boss has pervaded many facets of American culture and folklore and comes to us through television, popular music, cartoons, and sharing stories with friends. We enjoy watching the television and movie programs and listening to the songs and stories that show the worker exacting some degree of revenge on the boss. Perhaps there was a ...