Argumentative and Aggressive Communication: Theory, Research, and Application is the first text to describe the development, history, research, and application efforts on the communication traits of argumentativeness and verbal aggressiveness. Authors Andrew S. Rancer and Theodore A. Avtgis include a collection of nine widely used reliable and valid instruments which the reader, the researcher, and the practitioner can use for diagnostic and research purposes.
Chapter 10: Modifying Argumentative and Aggressive Communication
Modifying Argumentative and Aggressive Communication
As most people have experienced firsthand, skills training is something that is part of our personal and professional lives. Examples include training for hard skills such as learning new software programs, driver education programs, and organizational procedure training. In contemporary society we have also seen a dramatic increase in the training of soft skills. Unlike hard skills where there is a mechanistic outcome (e.g., “I can effectively create and save a file in Microsoft Word”), soft-skill training reflects material focused largely on communication in human relationships. Some examples include effective decision making, assertiveness, public speaking skills, leadership, listening and empathetic skills, negotiation, and conflict management techniques. The goal of these programs are enhanced skills designed to ...