This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management. In the first two chapters, the author W. Timothy Coombs introduces key theories and principles in crisis communication, which the students apply through analysis of 17 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis, and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls to lawsuits to environmental disasters. Exercises are included to help students apply concepts from crisis communication and management such as crisis threat assessment and the utility of social media in scanning for crisis warning signs. The appendix includes sample crisis management plans, sample crisis response strategy templates, and sample message maps to support an organization's message that serve as a valuable reference for anyone engaging in crisis management. <i>Applied Crisis Communication and Crisis Management</i> gives students the knowledge and skills to become successful crisis managers.

Chick-fil-A and the Dangers of Social Issues

Chick-fil-a and the dangers of social issues

Social issues are political concerns that involve people's personal lives. Social issues are highly controversial and include some of the most divisive concerns in a society. In the United States, same-sex marriage is a highly charged social issue. Social issues always have at least two sides. On one side of the same-sex marriage issue are those who choose to define marriage as limited to between one male and one female. There are 38 states in the United States that have laws defining marriage as between one man and one woman. On the other side are those who support same-sex marriage. They choose to broaden the definition of marriage to include one ...

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