An Introduction to Helping Skills: Counselling, Coaching and Mentoring provides a full introduction to the theory and skills needed to work across the range of helping professions. Readers will be introduced to the three core approaches of counselling, coaching and mentoring, and shown how they work across a variety of settings, including therapy, teaching, social work and nursing. Part 1 takes readers through the theory, approaches and skills needed for helping work, and includes chapters on: • The differences and similarities of counselling, coaching and mentoring • Foundational and advanced skills for effective helping • Supervision and reflective practice • Ethical helping and working with diversity Part 2 shows how helping skills look in practice, in a variety of different helping professions. 10 specially-written case studies show you the intricacies of different settings and client groups, including work in schools, hospitals, telephone helplines and probation programs. Whether a trainee in counselling, coaching or mentoring, or a professional working with helping relationships, this book will help develop the skills and knowledge to work effectively across the helping professions.

Skills in Context

Skills in Context

Chapter objectives: Readers will have the opportunity to …

  • identify key processes in helping relationships;
  • consider how helping skills are used to establish a contract for helping sessions;
  • examine the importance of agreeing an agenda for helping interventions;
  • reflect on how helping skills are used to enable goal setting;
  • identify how helping skills are applied in the action planning process.


The previous two chapters focused on developing a range of skills necessary to engage in helping interventions with clients – counselling, coaching and mentoring. When foundation helping skills are used effectively, whilst adhering to the core conditions of empathy, congruence and unconditional positive regard (see Chapters 2 and 3), the helper is able to develop a relationship of trust with their client. Once the trusting ...

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