This is the definitive introduction to coaching and mentoring, written by an experienced and multidisciplinary team. Taking you all the way through from the emerging theory to informed practice, the book covers:  • Skills, purposes and outcomes of coaching and mentoring processes  • The many settings in which they take place – public, private and voluntary  • Coaching and mentoring’s evidence base and how it is assessed  • The professionalization of coaching and mentoring and a move towards integration. Supported by a wide range of case studies, activities, further questions and topics for discussion, this book is a comprehensive but accessible introduction. The authors take a critical approach and go beyond the basics, to support your development as a critically reflective practitioner. It is essential reading for those studying coaching and mentoring, and professionals looking to integrate coaching and mentoring into their organizations.

Evaluating Coaching and Mentoring

Evaluating Coaching and Mentoring

Chapter outline

  • Why evaluate coaching and mentoring?
  • Models of evaluation
  • Who should evaluate?
  • The timing of evaluation
  • Quantitative designs in evaluation
  • Qualitative designs in evaluation


Evaluation, formative evaluation, summative evaluation, return on investment (ROI), World Café, Open Space

Chapter objectives

After reading this chapter, you will be able to:

  • Define what is meant by ‘evaluation’
  • Specify the focus of evaluation
  • Identify the aspects of coaching that need evaluating
  • Select the stakeholders that should be involved in evaluation
  • Choose the timescales for evaluation
  • Choose appropriate tools with which to conduct an evaluation
  • Plan and conduct a personal and organisational evaluation process


‘Evaluation’ involves the systematic collection of data about the characteristics of a programme or learning intervention (Gray, 2014). As part of this process, evaluation explores what it is about a programme that needs ...

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