• Summary
  • Contents
  • Subject index

Ranging from brainstorming to the Deming Wheel, from force field analysis to “zero defects,” 100 Methods for Total Quality Management meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad interpretation of TQM. The methods addressed are relevant to all those interested in using explicit tools (qualitative and quantitative) to assist with problem solving, analysis, and evaluation in the management process. An introduction briefly outlines the basic principles of TQM. The bulk of the book provides clear, concise outlines of the 100 methods, describing their purpose, application, and benefits. 100 Methods for Total Quality Management is an invaluable resource for practitioners, academics, and students working in the areas of TQM, management science, teamwork and problem solving in organizations, and general management and decision making.

Data Collection, Analysis and Display
Data collection, analysis and display
Method 68 Bar Charts
Purpose

To display discrete data collected by checksheets so that patterns can be discovered.

When to Use

In the early stages of problem-solving when a team is trying to find out what is happening.

How to Use

The number of times an event occurs is shown on the vertical axis. The ...

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