Ranging from brainstorming to the Deming Wheel, from force field analysis to “zero defects,” 100 Methods for Total Quality Management meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad interpretation of TQM. The methods addressed are relevant to all those interested in using explicit tools (qualitative and quantitative) to assist with problem solving, analysis, and evaluation in the management process. An introduction briefly outlines the basic principles of TQM. The bulk of the book provides clear, concise outlines of the 100 methods, describing their purpose, application, and benefits. 100 Methods for Total Quality Management is an invaluable resource for practitioners, academics, and students working in the areas of TQM, management science, teamwork and problem solving in organizations, and general management and decision making.

List of Methods (By Category)

List of Methods (By Category)

List of methods (by category)

Management Methods

1 Acceptable quality level (AQL)20
2 Affinity diagram23
3 Arrow diagram25
4 Benchmarking27
5 Consensus reaching30
6 Contingency planning32
7 Cost-benefit analysis33
8 Criteria testing35
9 Customers’ contingency table37
10 Deming wheel (PDCA)39
11 Departmental purpose analysis (DPA)41
12 Error proofing (pokayoke)43
13 Force analysis44
14 Gannt charts46
15 ISO 900048
16 Just in time (JIT)50
17 Kaizen51
18 Mystery shopping52
19 Objective ranking54
20 Pareto analysis56
21 Potential problem analysis (PPA)59
22 Problem prevention plan61
23 Process decision programme chart63
24 Programme evaluation and review (PER) technique65
25 Quality circles67
26 Quality function deployment (QFD)69
27 Relation diagram72
28 Teamwork74
29 Total productive maintenance75
30 Why-how charting77
31 ...
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