Travel agents are professionals who organize transportation, accommodation, and attraction products to individuals and groups. They provide advice on tourism destinations, plan itineraries, and make travel bookings for their clients. Travel agents play an important role in the tourism industry since they are the intermediary between clients and the principle tourism suppliers. A travel agent’s quality often influences the overall satisfaction of tourists. It is important for travel agents to maintain their professionalism and up-to-date knowledge. This can be accomplished through various measures, such as professional certification, accreditation, and licensing.

Professional certification is one mechanism used to assist in maintaining and improving professional and technical competence in numerous professions. In the tourism industry, certification or accreditation is considered an important system through which professionalism and standards ...