• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

Mediation as a general term stands for any form of conveying or communicating something from one person to another or from one place to another. This entry, however, refers to mediation as a standardized and method-driven tool for the management of conflicts and disputes between individuals or groups. More specifically, mediation is a conversation-based technique that is carried out by a third person (the mediator) helping two other persons (i.e., the clients of a mediation) to manage their conflict in a constructive way. More than one mediator can carry out mediation, and there can also be more than two clients. Clients may be individuals, groups, or institutions. Very often, mediation is considered a method that is particularly suited for the management of conflicts in intercultural ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles