Knowledge, Skills, and Attitudes in Intercultural Conflict

Intercultural conflict occurs when there are real or perceived incompatibilities of values, norms, beliefs, goals, orientations, styles, processes, and other factors that are rooted and embedded in different cultural systems. These cultural systems can be defined by many characteristics, such as those attributed to national, ethnic, religious, gender, age, professional, and other groups. Therefore, individuals are simultaneously part of more than one cultural system, and the various identities intersect.

This entry explores intercultural conflicts and the competencies needed to address them. There are countless situations in which intercultural communication is constructive and effective, enhances the quality of relationships, and builds strong communities and social worlds. When communication goes astray, misunderstandings can occur. When identities are threatened and there are feelings of losing face and being disrespected, ...