Conflict

Conflicts have been a part of human interaction since the first tribal communities were established. Conflict communication is a social process, yet it differs in important ways from nonconflictual, everyday social interaction. Often our communication with one another involves misperceptions; communication misunderstandings; differences in goals, values, and needs; and misinterpretation of intentions and behavior. In many cases, these differences are routinely clarified between the parties in ways that increase understanding and reinforce relational trust. By themselves these differences, therefore, are not ...