Judgment and Decision-Making Process: Heuristics, Cognitive Biases, and Contextual Influences

How people choose among jobs, how employers select and promote employees, how performance is evaluated and rewarded, and many other primary concerns of industrial and organizational (I-O) psychologists have human judgments and decisions at their core. The study of judgment and decision making is highly interdisciplinary and varied in its research approaches, but studying workplace decisions as decisions has significant potential to inform research and improve organizational outcomes.

Heuristics and Biases

A well-known behavioral decision making paradigm that has attracted attention from I-O psychologists is heuristics and biases, which was pioneered by the seminal work of cognitive psychologists Daniel Kahneman and Amos Tversky in the 1970s. This tradition proposes that observed decision behavior results from several cognitive heuristics, or rules of thumb, that generally produce reasonable and ...

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