Feedback

Feedback is information that individuals receive regarding their performance and consists of a message that a sender conveys to a recipient. Feedback can motivate and guide effective behaviors as well as prevent ineffective behaviors. Thus, feedback can lead to positive behavior change and enhanced performance, and it can boost self-awareness and self-confidence. However, the ability of feedback to accomplish these goals depends on several factors. Employees vary in their receptivity to feedback, and this is influenced by characteristics of the source of the feedback, the nature of the message, and characteristics of the feedback recipient. Feedback can also be perceived as valuable or costly, thus affecting feedback-seeking behavior. In fact, some types of feedback can lead to negative reactions, such as job dissatisfaction, anger, or ...