SAGE Reference - The SAGE Encyclopedia of Industrial and Organizational Psychology, 2nd edition

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Emotional Labor

By: S. Douglas Pugh & Allison S. Gabriel
In: The SAGE Encyclopedia of Industrial and Organizational Psychology, 2nd edition
Edited by: Steven G. Rogelberg
Subject:Organizational/Work/Occupational Psychology, Organizational Psychology, Occupational/Industrial Psychology
Keywords:customers; display rules; emotion; emotional labor; expressed emotion; labor; staff

Emotional labor is the regulation of felt and expressed emotions at work in the service of organizational goals. The construct of emotional labor is traced to the seminal work of sociologist Arlie ...

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  Pugh, S., & Gabriel, A. (2017). Emotional labor. In S. Rogelberg (Ed.), The SAGE encyclopedia of industrial and organizational psychology, 2nd edition (pp. 358-361). SAGE Publications, Inc, https://dx.doi.org/10.4135/9781483386874.n124
  
  Pugh, S. Douglas, and Allison S. Gabriel. "Emotional Labor." In The SAGE Encyclopedia of Industrial and Organizational Psychology, 2nd edition, Second Editionedited by Rogelberg, Steven G., 358-61. Thousand Oaks, CA: SAGE Publications, Inc, 2017. https://dx.doi.org/10.4135/9781483386874.n124.
  
  Pugh, S. and Gabriel, A. 2017. Emotional Labor. In: Steven G. Rogelberg Editor, 2017. The SAGE Encyclopedia of Industrial and Organizational Psychology, 2nd edition, Second Edition edn, Thousand Oaks, CA: SAGE Publications, Inc. pp. 358-361 Available at: <https://dx.doi.org/10.4135/9781483386874.n124> [Accessed 8 Aug 2022].
  
  Pugh, S. Douglas and Allison S. Gabriel. "Emotional Labor." The SAGE Encyclopedia of Industrial and Organizational Psychology, 2nd edition. Edited by Steven G. Rogelberg.Second Edition ed Thousand Oaks: SAGE Publications, Inc, 2017, pp. 358-61. SAGE Knowledge. 8 Aug 2022, doi: https://dx.doi.org/10.4135/9781483386874.n124.
  
  Pugh, S. Douglas, and Allison S. Gabriel (2017). Emotional labor In: Rogelberg, Steven G. (Ed.),Emotional Labor The SAGE encyclopedia of industrial and organizational psychology, 2nd edition Second Edition ed. Thousand Oaks, CA: SAGE Publications, Inc; 2017:358-361. doi:10.4135/9781483386874.n124
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