Emotional intelligence (EI) is the ability to reason with, and about, emotions. This definition is sometimes described as the ability model of emotional intelligence, developed by psychologists Peter Salovey and John Mayer in 1990. However, since that time, emotional intelligence has come to mean many different things both to the public and to researchers. Some popular approaches to emotional intelligence (also referred to as EQ, for emotional quotient) view emotional intelligence as a set of personality traits or as a set of leadership competencies. The result has been a good deal of confusion, as models and assessments that have little or no basis in either emotions or intelligence employ the EI or EQ terminology. Emotional intelligence defined as traits or competencies does not appear to ...

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