Understanding diversity and its impact on organizational effectiveness has become a priority and in large measure a universal concern for organizations in the 21st century. Diversity can enhance business performance, but only if the proper training is in place and the organizational culture supports it. Diversity training is no longer perceived as just a part of social responsibility; instead, it is now viewed as a strategic business objective with the capability to make organizations more competitive.

It is estimated that U.S. businesses spend anywhere from $200 million to $300 million each year on diversity training. Much of this training involves a series of programs and activities that reveal similarities and differences among individuals and offer strategies for handling them. However, before any decisions are made concerning ...

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