Businesses are spending an increasing amount of money on training and developing their workforce to increase competitiveness and to improve services. For example, the military trains new recruits for a career specialty. A manufacturing company trains an experienced worker on a new technology being introduced on the shop floor. A service organization trains a team of employees on problem-solving strategies to address customer needs. A state agency trains its leaders on how to develop and implement a strategic plan. In all these cases, the trainees are placed into a learning context such as a formal training program with the ultimate goal being that the training affects organizational efficiency and effectiveness. For example, it is hoped that a safety training program for machinists leads to greater ...

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