Information and Communication Technologies: Organizational Learning

Organizations learn to achieve business success. Corporate performance is at issue, including both optimal execution and continual innovation. As a consequence, the use of information and communication technologies (ICT) to support organizational learning and performance covers a richer suite of activities than is typically seen in educational contexts. In addition to formal learning, performance support and informal learning play a role in the ways technology is used. At issue are the ways, the tools, and the infrastructure used to address these opportunities.

Although the concepts underpinning the opportunities for ICT use in organizational learning are not new, many organizational ICT learning applications have not adapted as rapidly as the technology landscape has evolved. Awareness is growing of the opportunity, and early calls for leveraging technology effectively, ...