Information and Communication Technologies: Knowledge Management

Knowledge management is a discipline aimed at enabling individuals in an organization or community to collectively acquire, share, and manage knowledge to [Page 363]achieve common goals. An organization is a social unit of people that is structured and managed to pursue business objectives and is linked to an external environment, such as a corporation, governmental or nongovernmental organization, or university. A community is a group of people who share common values and usually an identity related to location, culture, or occupation, among others.

Knowledge management requires systemic exploitation and development of knowledge assets of an organization or community for learning and continuous improvement. Learning in this context has expanded from the individual to the organizational or community level, placing more emphasis on the externalization of tacit ...