Information and Communication Technologies: Competencies in the 21st-Century Workforce

The competencies of the 21st-century workforce include more than just knowledge and skills to implement current information and communication technologies. These competencies require the ability to meet complex demands, drawing on both skills and attitude. For example, the ability to collaborate effectively in a multinational setting is a competency that may draw on an individual’s knowledge of language, cultural practices, practical information technology (IT) skills, and the attitudes of those communicating. This entry discusses these competencies in detail, relates them to the concept of digital citizenship, and discusses the implications of these competencies for learning.

The complexity of the competencies expected of workers in the 21st century is exemplified through the definition of digital citizenship, an all-encompassing term that sums up how educators should approach improving ...