Web 2.0 is the term to describe a second generation of the World Wide Web that enables people to share information and collaborate online. Web 2.0 recognizes social media and social computing tools that have been widely used to support information sharing, social communication, and collaboration on the Web. The importance of Web 2.0 does not lie in the technology itself but more in the fundamental change in the way people access knowledge and communicate with others that it fosters. Web 2.0 significantly improves knowledge creation and sharing in the workplace by involving, engaging, and empowering people, and by creating a collaborative environment for social interaction between those who seek knowledge and those who hold the knowledge. As a result, Web 2.0 technologies have considerably ...