Resilience

Organizational resilience is the ability of an organization to provide and maintain an acceptable level of operation, service, and performance in the face of challenging conditions, disruptions, risks, and crises and to bounce back and recover quickly from them with minimal impact to the organization including to its reputation. In contrast, brittle organizations view the absence of failure as an indication that hazards are not present or that the countermeasures designed are effective. As a result, they can be overwhelmed by discrete shocks, disruptions, minor interruptions, or deviations from standard operating procedures that resilient organizations are able to absorb and handle.

This entry discusses the mechanisms for resilience in organizations and how organizations can develop resilience. The entry concludes with a discussion of factors that may ...