Public Sector Reputation

Public sector organizations refer to organizations and institutions aimed at providing services needed by citizens in societies, most often governmental and public administration organizations. Public sector organizations are social systems of groups and individuals that have the authority to work together to serve public needs as well as to collect from citizens resources to pay for services. Public sector organizations need some form of public consent, authority, or legitimated power to operate in democratic settings (or coercion in totalitarian regimes). Public sector organizations operate on several levels: national, regional, and municipal; and they have both politically elected as well as fixed officials as public servants. This entry first provides an overview of public sector organizations, then covers trust and reputation in the public sector, the ...