Authenticity

From an organizational perspective, authenticity is the degree to which an organization’s behavior is guided by its true self and its persona or identity and demonstrates consistency with its core values in making decisions, carrying out actions and operations, and planning and implementing strategic communications to build relationships with consumers, clients, and a variety of internal and external stakeholders. “Claimed” authenticity is not the same as “perceived” authenticity. That is, consumers, clients, and internal and external stakeholders are exposed to, engage with, and evaluate organizational claims and promises that reflect the organization’s true self and persona/identity against the organization’s behaviors and actions to form perceptions of authenticity.

Harvard Business School professor Stephen Greyser notes that authenticity as a construct can be approached from four perspectives: (1) ...