• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

A conflict is an expressed disagreement between individuals. Conflicts, and interactions around them, define much of human life, every moment of every day. The term conflict management refers to the process of making conflicts manageable so they can be resolved civilly and cooperatively by the parties involved.

Two related terms are conflict mediation and conflict resolution. Conflict mediation refers to the leadership provided by a third party that guides parties in conflict to resolve the conflict. Conflict resolution, for the sake of this discussion, refers to a formal process of conflict mediation that typically involves application of a specific system and sometimes includes institutional involvement, such as a formalized conflict mediation service. This entry first discusses the phases of conflict management and the skills children need ...

    • Loading...
    locked icon

    Sign in to access this content

    Get a 30 day FREE TRIAL

    • Watch videos from a variety of sources bringing classroom topics to life
    • Read modern, diverse business cases
    • Explore hundreds of books and reference titles