Emotional intelligence (EI) refers to a set of hierarchically organized core competencies and skills for identifying, expressing, processing, and regulating emotions—both in self and in others. A major force that has fueled interest in EI over the past years is its potential contributions to day-to-day functioning in various applied domains and its claimed pivotal role in determining the health and well-being of both the individual and the society. Thus, EI has been claimed to play an important role in diverse domains such as job performance, interpersonal relationships, educational achievements, and clinical disorders. However, despite a high level of public and scientific interest, many issues are still being debated, and cardinal questions remain unanswered.


The term emotional intelligence has been attributed originally to German psychologist Barbara Leuner. ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles