SAGE Reference - Sociology of Work: An Encyclopedia

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Emotional Labor

By: Amy Wharton
In: Sociology of Work: An Encyclopedia
Edited by: Vicki Smith
Subject:Organizational Psychology, Sociology of Work (general), Organizational Theory
Keywords:customers; emotion; emotional labor; fast food; feeling rules; labor; workers

Approximately 30 years ago, sociologist Arlie Hochschild proposed the concept of emotional labor as a way to characterize a distinctive feature of many service jobs. Emotional labor refers to a process in which workers manage their emotions in accordance with rules ...

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  Wharton, A. (2013). Emotional labor. In V. Smith (Ed.), Sociology of work: An encyclopedia (Vol. 1, pp. 233-234). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781452276199.n88
  
  Wharton, Amy. "Emotional Labor." In Sociology of Work: An Encyclopedia, edited by Smith, Vicki, 233-34. Thousand Oaks, CA: SAGE Publications, Inc., 2013. https://dx.doi.org/10.4135/9781452276199.n88.
  
  Wharton, A. 2013. Emotional Labor. In: Vicki Smith Editor, 2013. Sociology of Work: An Encyclopedia, Thousand Oaks, CA: SAGE Publications, Inc. pp. 233-234 Available at: <https://dx.doi.org/10.4135/9781452276199.n88> [Accessed 26 Jun 2022].
  
  Wharton, Amy. "Emotional Labor." Sociology of Work: An Encyclopedia. Edited by Vicki Smith. Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2013, pp. 233-34. SAGE Knowledge. 26 Jun 2022, doi: https://dx.doi.org/10.4135/9781452276199.n88.
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