SAGE Reference - Sociology of Work: An Encyclopedia

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Emotion

By: Sharon Bolton
In: Sociology of Work: An Encyclopedia
Edited by: Vicki Smith
Subject:Organizational Psychology, Sociology of Work (general), Organizational Theory
Keywords:bounded emotionality; customers; emotion; emotion work; emotional labor; feeling rules; informalization

Over the past 30 years, emotion has been firmly placed on the organizational agenda. It is now widely recognized that feelings fuel organizational life and hold commercial value. Contemporary accounts of organizational life often suggest competing accounts concerning ...

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  Bolton, S. (2013). Emotion. In V. Smith (Ed.), Sociology of work: An encyclopedia (Vol. 1, pp. 231-232). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781452276199.n87
  
  Bolton, Sharon. "Emotion." In Sociology of Work: An Encyclopedia, edited by Smith, Vicki, 231-32. Thousand Oaks, CA: SAGE Publications, Inc., 2013. https://dx.doi.org/10.4135/9781452276199.n87.
  
  Bolton, S. 2013. Emotion. In: Vicki Smith Editor, 2013. Sociology of Work: An Encyclopedia, Thousand Oaks, CA: SAGE Publications, Inc. pp. 231-232 Available at: <https://dx.doi.org/10.4135/9781452276199.n87> [Accessed 18 Aug 2022].
  
  Bolton, Sharon. "Emotion." Sociology of Work: An Encyclopedia. Edited by Vicki Smith. Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2013, pp. 231-32. SAGE Knowledge. 18 Aug 2022, doi: https://dx.doi.org/10.4135/9781452276199.n87.
  
  Bolton, Sharon (2013). Emotion In: Smith, Vicki (Ed.),Emotion Sociology of work: An encyclopedia Vol. 1. Thousand Oaks, CA: SAGE Publications, Inc.; 2013:231-232. doi:10.4135/9781452276199.n87
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