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Call Centers
From the mid-1980s, instead of relying on operating from a prestigious location, most service-sector organizations switched to interfacing with their customers via information and communications technology (ICT) routed through a call center (CC). This rapid trend created a ...
- Digital and Computer Revolution: Reshaping Jobs and Workplaces
- Biotechnology
- Call Centers
- Computer Programmers
- Computer-Mediated Work
- Electronic Surveillance
- Engineers
- Film Industry Workers
- High-Tech and Internet Industry, Employment in
- Innovation
- Management Information Systems
- Management, Scientific
- Media Workers
- Networked Organizations
- Networks
- Occupations, Distribution of
- Open Source Movement
- Polarized Workforce
- Social Media
- Systems Analysts
- Telecommunications Workers
- Telework
- Training and Skill Acquisition
- Employment Relationships
- “Good” Employment Model, Rise and Erosion of
- At-Will Employment
- Boundaryless Careers
- Casual Labor and Informal Economy
- Contingent Work
- Contract Workers
- Contract, Employment (Common Law)
- Contracts
- Disappearing Work
- Employability
- Employee Participation
- Employee Stock Ownership Plans
- Employee Voice
- Employment Relationship
- Entrepreneurship
- Flexible Scheduling
- Franchises
- Freelancing
- Glass Cage
- Headhunters
- Japanese Transplants
- Job Security
- Job Sharing
- Job Tenure
- Labor Market Intermediaries
- Labor Markets, External
- Outsourcing and Subcontracting
- Risk Shift
- Self-Employment
- Seniority
- Teamwork
- Temporary Placement Agencies
- Temporary Work
- Turnover
- Undocumented Workers
- Walmart Employment Template
- Welfare-to-Work
- Everyday Life at Work
- Alienation
- Bureaucracy
- Corporate Closet
- Cubicles
- Deception
- Distractions, Online
- Dress Codes
- Drug Testing
- Dual-Career Couples
- Emotion
- Ethics
- Face Time
- Feeling Rules
- Game Playing
- Gossip
- Health and Safety
- Illness
- Meetings
- Office Artifacts
- Organizational Structure, New Forms of
- Power
- Productivity
- Project Management
- Resistance, Gendered and Racialized
- Social Interactions at Work
- Stress
- Subcultures
- Substance Abuse
- Violence, Workplace
- Work Overload
- Globalization and Cross-National Perspectives on Work
- Brazil
- Canada
- Child Labor
- China
- Factory Work, Globalization of
- France
- Germany
- Human Trafficking
- Immigrant Workers
- Importing Labor
- India
- Indonesia
- International Division of Labor
- Japan
- Labor Markets
- Logistics Revolution
- Market Fundamentalism
- Mexico
- Mothering, Transnational
- Multinational Corporations
- Singapore
- South Africa
- South Korea
- Sweden
- Inequality, Stratification, and Power at Work
- “Big Squeeze”
- “Blacks on the Bubble”
- “Doing Gender”
- Authority Gap
- Benefits
- Bodies
- Boundary Work
- Cognitive Biases
- Comparable Worth
- Control, Workplace
- Crime as Work
- Cultural Capital
- Disabled Workers
- Discouraged Workers
- Discrimination, Employment
- Discrimination: Institutional, Statistical, and Direct
- Displaced Workers
- Disposable Workers
- Diversity Programs
- Downward Mobility
- Education and Work
- Gatekeepers
- Gender Gap
- Gendered Organizations
- Glass Ceiling
- Glass Escalator
- Homophily
- Homosocial Reproduction
- Human Capital
- Human Relations Theory
- Ideal Worker
- Impression Management
- Income Inequality
- Inequality, Policies to Correct
- Invisible Work
- Job Quality
- Job Queues Theory
- Jobs, Marginal
- Labor Force Participation
- Labor Force Participation Rates
- Labor, Devaluation of
- Lesbian, Gay, Bisexual, and Transgender (LGBT) Workers
- Life Course
- Men in Women's Jobs
- Minimum-Wage and Low-Wage Jobs
- Mobility Mechanisms
- Moonlighting
- Occupational Segregation by Gender and Race
- Organizational Wage Inequality
- Poverty
- Precarious Labor
- Revolving Door Theory
- Sex Typing
- Sexual Harassment
- Sexuality
- Social Capital
- Sticky Floor
- Sweatshops
- Tokenism
- Underemployed Workers
- Unemployment
- Whistleblowing
- White-Collar Crime
- White-Collar Sweatshop
- Women in Men's Jobs
- Workforce Development
- Working Poor
- Labor Movement and Other Forms of Collective Action
- Boycotts, Consumer
- Collective Bargaining
- Eight-Hour Day
- Government Regulation of Employment, U.S.
- Human Rights Campaigns
- Immigrants, Organizing
- Labor Law
- Living Wage Campaign
- Moral Underground
- Organized Labor
- Organized Labor, Cross-National Perspective
- Social Responsibility, Corporate
- Social Support Programs
- Strategies, New Organizing
- Strikes and Protests
- Students against Sweatshops
- Union and Community Partnerships
- Union Membership, Benefits of
- Unionism, Public Sector
- Unionism, Social Movement
- Unionized Professionals
- Unions
- Unions, Craft
- Unions, Gender and Race in
- United Students for Fair Trade
- Weekend
- Worker Centers
- Occupations and Professions, Labor Processes, Jobs, and Careers
- “Fun” Workplaces
- Assembly
- Blue-Collar Jobs
- Brown-Collar Jobs
- Care Work
- Career Ladders
- Clerical Work
- Cool Industries
- Craft Work
- Creative Class
- Day Labor
- Dead-End Jobs
- Deskilling and Upgrading
- Direct Sales Work
- Dirty Work
- Domestic Work, Paid
- Emotional Labor
- Entry-Level Work
- Facebook as Labor
- Feminization of Work
- Health Care Professions
- Information Technology Workers
- Job Creation
- Jobs and Careers
- Knowledge Workers
- Labor, Aesthetic
- Managers
- Manufacturing
- Military
- Nonprofits
- Nonstandard Work
- Occupations and Professions
- Part-Time Work
- Pink Collar
- Professional Work
- Professionalization
- Retail Employment
- Semiprofessionals
- Service Work
- Sex Work
- Skilled Work
- Small Business
- Soft Skills
- Supervisors
- Symbolic Analysts
- Tacit Skills
- Teen Employment
- Tipping
- Unskilled Work
- Wall Street Jobs
- White Collar
- Theories of Work and Economy Key Concepts
- “Good” Jobs and “Bad” Jobs
- “McDonaldization”
- “New Economy”
- “Prosumer”
- 24/7 Economy
- Alternative Organizations and Cooperatives
- Bell, Daniel
- Bendix, Reinhard
- Bourdieu, Pierre
- Braverman, Harry
- Burawoy, Michael
- Command Economies
- Dual Labor Markets
- Durkheim, Émile
- Edwards, Richard
- End of Work
- Feminist Theories of Work
- Firms
- Fordism and Post-Fordism
- Foucault, Michel
- Globalization
- Goffman, Erving
- Granovetter, Mark
- Hochschild, Arlie
- Human Resources
- Internal Labor Markets
- Kanter, Rosabeth Moss
- Markets and Economies
- Marx, Karl
- Mergers and Acquisitions
- Neoliberalism
- Personnel Professionals
- Postbureaucratic Organizations
- Postindustrial Society
- Protestant Ethic and Spirit of Capitalism
- Restructuring, Corporate
- Right-to-Work
- Smith, Adam
- Starbucks Employment Model
- Technology
- Weber, Max
- Work Redesign
- Work, Definitional
- Unpaid Work
- Work and Identity, Social Psychology of Work
- “Organization Man”
- Consumption
- Culture, Employment
- Culture, Workplace
- Dignity
- Free Agents
- Gendered Work Identities
- Identity at Work
- Job Satisfaction
- Leisure
- Lifestyle Work
- Loyalty
- Meaning
- Motivation
- Overqualified and Overeducated
- Personality
- Race and Ethnic Groups
- Terkel, Studs
- Values
- Women's and Men's Employment, Temporal Dimensions of
- Work Ethic
- Work, Family, and Personal Life
- “Unfinished Revolution”
- Boundaries between Home and Market, Blurred
- Career Mystique
- Child Care
- Class and Families
- Computer Widows and Orphans
- Elder Care
- Family-Responsive Corporations
- Family-Supportive State and Federal Policies
- Fathers at Home
- Home Production
- Households, Changing Demographic Composition of
- Housework
- Male Model of Career
- Motherhood Penalty and Daddy Bonus
- Mothering, Ideologies of
- Opting Out
- Overwork
- Retirement
- Second Shift
- Stay-at-Home Mothers
- Work Spillover
- Work/Life Balance
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