• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

Transactive Memory

Definition

An important function of relationships is information sharing. People often look to their interpersonal and work relationships for needed information: the forgotten name of a common acquaintance, an opinion on possible investment strategies, or help with an unfamiliar task such as setting up a wireless network. People in relationships often share the burden for learning and remembering information by dividing responsibility for different knowledge areas; for example, in a work team, one member may be responsible for all information related to Client X while another member may be responsible for all information related to Client Y. When one person needs information in another's area, they can simply ask the person responsible rather than taking the time and energy to learn the information themselves. The knowledge ...

    • Loading...
    locked icon

    Sign in to access this content

    Get a 30 day FREE TRIAL

    • Watch videos from a variety of sources bringing classroom topics to life
    • Read modern, diverse business cases
    • Explore hundreds of books and reference titles