SAGE Reference - International Encyclopedia of Organization Studies

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Total Quality Management

In: International Encyclopedia of Organization Studies
Edited by: Stewart R. Clegg & James R. Bailey
Subject:Organization Studies (general), Occupational/Industrial Psychology
Keywords:total quality management

Total quality management (TQM) is a management philosophy and practice that aims to meet and exceed customers' expectations through continuous improvement of processes, the involvement of employees, and a quality-driven leadership vision.

From its relatively humble beginnings at the start of the ...

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  Clegg, S. R., & Bailey, J. R. (2008). Total quality management. In International encyclopedia of organization studies (Vol. 1, pp. 1556-1558). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781412956246.n537
  
  Clegg, Stewart R., and James R. Bailey. "Total Quality Management." In International Encyclopedia of Organization Studies, edited by Clegg, Stewart R., and James R. Bailey, 1556-58. Thousand Oaks, CA: SAGE Publications, Inc., 2008. https://dx.doi.org/10.4135/9781412956246.n537.
  
  Clegg, S. R. and Bailey, J. R. 2008. Total Quality Management. In: Stewart R. Clegg and James R. Bailey Editors, 2008. International Encyclopedia of Organization Studies, Thousand Oaks, CA: SAGE Publications, Inc. pp. 1556-1558 Available at: <https://dx.doi.org/10.4135/9781412956246.n537> [Accessed 25 May 2022].
  
  Clegg, Stewart R. and James R. Bailey. "Total Quality Management." International Encyclopedia of Organization Studies. Edited by Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2008, pp. 1556-58. SAGE Knowledge. 25 May 2022, doi: https://dx.doi.org/10.4135/9781412956246.n537.
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