- Entry
- Reader's guide
- Entries A-Z
- Subject index
Call Centers
A call center is a business entity that processes large volumes of telephone calls from and to internal and external customers. These centers emerged in the service sector in the late 1980s, and were conceived as an efficient way to conduct ...
- Approaches to Management Theory
- Classical Management
- Critical Management Education
- Critical Management Studies
- Cross-Cultural Management
- Engineering-Managerial Discourse
- Entrepreneurship
- Hawthorne Studies
- High Involvement Management
- Human Relations School
- International Management
- Management and Organization of Local Governments
- Management and Public Policy
- Management Consultants
- Management Fashions and Fads
- Management Learning
- Managerial and Organizational Cognition
- Managerial Capitalism
- Managerial Rationality
- Managerial Revolution
- Managerialism
- Masculinities and Management
- New Public Management
- Scientific Management
- Strategic Management
- Theory X
- Theory Y
- Theory Z
- Total Quality Management
- Approaches to Organization Theory
- Actor-Network Theory
- Autopoiesis
- Behavioral Theory of the Firm
- Chaos Theory
- Classical Management
- Closed System Approach
- Collective Social Phenomena
- Complex Organizations
- Complexity Theory
- Configuration Theory
- Convergence Model
- Critical Management Studies
- Critical Modernists
- Cybernetics
- Deinstitutionalization
- Economic Sociology
- Engineering-Managerial Discourse
- Environmental Determinism
- Equity Theory
- Ergonomics
- Evolutionary Theory
- Expectancy Theory
- Formal Organizations
- Functionalism
- Gendered Organization
- General Systems Theory
- Hawthorne Studies
- Hermeneutics
- Historical Analysis of Organization Theory
- Human Relations School
- Institutional Isomorphism
- Institutional Legitimacy
- Institutional Theory
- Interaction Analysis
- Interactionism
- Interpretive Theory
- Life Cycle
- Literary Theory
- Long-Wave Theory
- Management Fashions and Fads
- Managerialism
- McDonaldization
- Metaphor and Organization
- Middle-Range Theory
- Narratives
- Neocontingency Model
- Neoinstitutional Theory
- New Institutionalism
- New Public Management
- Open Systems
- Organization Theory, Historical Analysis
- Organizational Adaptation
- Organizational Demography
- Organizational Ecology
- Organizational Economics
- Organizational Environments
- Organizational Field
- Organizational Rhetoric
- Organizational Theory
- Positive Organizational Scholarship
- Postcolonial Theory
- Public Choice Theory
- Radical Feminism
- Radical Humanism
- Rational Choice Theory
- Resource Dependence
- Resource-Based View of the Firm
- Social Constructionism
- Social Identity Theory
- Social System
- Social Theory
- Sociological Approach
- Sociology of Work and Employment
- Strategic Choice
- Structural Contingency Theory
- Structural Functionalism
- Structuration
- Symbolic Interactionism
- Theory X
- Theory Y
- Theory Z
- Time-Space Relations
- Transnational/Postcolonial Feminist Theorizing
- Viable System Model
- Culture and Symbolism
- Aesthetics of Organization
- Alterity (Otherness)
- Anthropology
- Archetypes
- Authenticity
- Consumer Culture
- Corporate Citizenship
- Corporate Culture
- Corporate Values
- Cross-Cultural Management
- Cultural Capital
- Cultural Intelligence
- Dramaturgy
- Enterprise Culture
- Ethnicity
- Fashion
- Humor
- Hypocrisy
- Identity
- Integrity
- Language and Organizations
- Liminality
- Magic in Organizing
- Management and Public Policy
- Managerial Cultural Capital
- Masculinities and Management
- Multiculturalism
- Music and Work
- Narcissism
- National Culture
- Organizational Culture
- Organizational Rituals
- Organizational Subcultures
- Organizational Symbolism
- Organizational Taboos
- Popular Culture
- Reverse Culture Shock
- Self-Employment Identities
- Sexuality
- Socialization
- Utopia
- Human Resource Management
- Balanced Scorecard
- Boundaryless Career
- Coaching
- Contingent Employment
- Contingent Workers
- Downsizing
- Employment Relations
- Glass Ceiling
- Human Resource Management
- Industrial Relations
- International Human Resources Management
- Job Evaluation
- Job Satisfaction
- Labor and Offshoring
- Labor Relations
- Outsourcing
- Performance Appraisal
- Performance-Driven Evaluation
- Professions
- Recruiting
- Reengineering
- Strategic Human Resource Management
- Training
- Unemployment
- Unionism
- Wage Inequities
- Worker Rights
- Work-Family Balance
- Working Time
- Workplace Incivility
- Innovation and Creativity
- International Approaches
- International Business
- International Human Resources Management
- International Management
- Internationalization School
- Japanese Management
- Organizational Literature, African
- Organizational Literature, Anglo-Saxon
- Organizational Literature, Arabic
- Organizational Literature, Asian
- Organizational Literature, Brazilian
- Organizational Literature, Eastern European
- Organizational Literature, Francophone
- Organizational Literature, Germanic
- Organizational Literature, Latin American
- Organizational Literature, Scandinavian
- Transnational Corporations
- Issues in Organizational Structure
- Absorptive Capacity
- Adhocracies
- Architecture and Organizations
- Bureaucracy
- Bureaucratization
- Decentralization
- Demographic Process
- Design Space Management
- Downsizing
- Ecological Change
- Fit
- Five Forces
- Hierarchy
- Locus of Control
- Loose Coupling
- Machine Bureaucracy
- Management and Organization of Local Governments
- Matrix Organization
- Mechanistic Organizations
- Military Organization
- Minimal Network
- Minimal Structure
- Multidivisional Form
- Multisubsidiary Form
- Nongovernmental Organizations
- Nonprofit Organizations
- Organic Organizations
- Organizational Design
- Organizational Evolution
- Organizational Rules
- Organizational Structure
- Post-Bureaucratic Organizations
- Small and Medium-Sized Enterprises
- Spatial Organization
- Structural Determinism
- Virtual Organization
- Virtual Reality
- Issues in Organization Practices
- Balanced Scorecard
- Boundaryless Career
- Complexity of Decision Making
- Contingent Employment
- Contingent Workers
- Control
- Conversation
- Coordination
- Corporate Branding
- Dehumanization
- Diversity
- Dynamic Capabilities
- Effectiveness
- Emotional Patterns in Organizations
- Gender Division
- Gender Stereotypes
- Human Resource Management
- Information
- Irrationality
- Job Evaluation
- Just-in-Time Management
- Karoshi
- Lean Production
- Managerial Revolution
- Normal Accidents
- Organizational Capabilities
- Organizational Citizenship Behaviors
- Organizational Discourse
- Organizational Identity
- Organizational Image
- Organizational Man
- Organizational Misbehavior
- Organizational Mortality
- Organizational Paradox
- Organizational Paranoia
- Ownership and Control
- Panopticism
- Participation
- Perceived Organizational Support
- Performance Appraisal
- Performance-Driven Evaluation
- Play
- Practice
- Procedural Justice
- Procrastination
- Project Management
- Recruiting
- Reengineering
- Risk Management
- Scenario Planning
- Scientific Management
- Strategic Human Resource Management
- Strategic Management
- Total Quality Management
- Vertical Integration
- Knowledge and Learning
- Action Learning
- Actionable Knowledge
- Adaptive Learning
- Adult Learning
- Business Journalism
- Coaching
- Communities of Practice
- Cultural Intelligence
- Dialogue
- Diffusion
- Emotional Intelligence
- Entrepreneurship
- Experiential Learning
- Explicit Knowledge
- Exploitation
- Information
- Information Processing
- Knowledge
- Knowledge Creation
- Knowledge Management
- Knowledge-Intensive Firms
- Learning
- Learning Organization
- Learning, Double-Loop
- Management Learning
- Managerial and Organizational Cognition
- Organizational Knowledge
- Organizational Learning
- Professional Service Firms
- Professions
- Skill
- Storytelling
- Tacit Knowledge
- Training
- Leadership Theory
- Organizational Behavior
- Action
- Affect
- Asset Specificity
- Attitudes
- Attribution Theory
- Bounded Emotionality
- Clinical Perspective
- Cohesion
- Emotion
- Followership
- Goal-Setting Theory
- High Involvement Management
- Identification
- Impression Management
- Individualism
- Influence
- Intergroup Conflict
- Job Satisfaction
- Leadership Theory
- Leadership, Charisma
- Leadership, Dispersed
- Leadership, Servant
- Leadership, Styles
- Leadership, Transactional
- Leadership, Transformational
- Morale
- Motivation
- Negotiation
- Operant Conditioning
- Opportunistic Behavior
- Organizational Behavior
- Organizational Climate
- Organizational Memory
- Organizational Performance
- Organizational Resilience
- Organizational Routines
- Organizational Spirituality
- Organizational Stigma
- Organizational Therapy
- Organizational Toxicity
- Personality, Five-Factor Model
- Self-Efficacy
- Subjectivity
- Trust
- Values
- Organizational Cognition, Change, and Communication
- Bounded Rationality
- Cognitive Approach
- Cognitive Dissonance
- Cognitive Mapping
- Communication
- Communicative Action
- Decision-Making Theory
- Garbage Can Model
- Institutional Entrepreneurship
- Managerial Rationality
- Organizational Change
- Organizational Communication
- Organizational Development
- Positive Psychology
- Prisoner's Dilemma
- Psychological Contract
- Psychological Safety
- Resistance to Change
- Sensemaking
- Organizational Economics
- Agency
- Agency Theory
- Business History
- Capital Markets
- Coase Theorem
- Competition
- Competitive Advantage
- Corporate Governance
- Economic Rationalism
- Free-Rider Problem
- Game Theory
- Joint-Stock Companies
- Law and Economics
- Market-Based Theory
- Moral Hazard
- Multinational Enterprises
- Neoclassical Economics
- Shareholders
- Transaction Cost Theory
- Utilitarianism
- Value Chains
- Organizational Power, Politics, and Conflict
- Alterity (Otherness)
- Authoritarianism
- Authority
- Coercion
- Compliance
- Conflict
- Cynicism
- Discipline
- Discrimination
- Domination
- Empowerment
- Glass Ceiling
- Governmentality
- Hegemony
- Human Rights
- Ideology
- Iron Law of Oligarchy
- Labor and Offshoring
- Labor Relations
- Oppression
- Organizational Democracy
- Organizational Justice
- Organizational Politics
- Political Economy of Organizations
- Politics
- Politics of Organizational Culture
- Power
- Punishment and Violence in Organizations
- Slavery
- Strategic Discourse
- Subordination
- Surveillance
- Sweatshops
- Violence
- Wage Inequities
- Worker Rights
- Workplace Incivility
- Organizational Relations
- Alliances
- Business Networks
- Buyer-Supplier Relationships
- Coalitions
- Collaboration and Cooperation
- Collectivism
- Communities of Practice
- Complex Adaptive Systems
- Employment Relations
- Guanxi
- Industrial Relations
- Interorganizational Relations and Collaboration
- Keiretsu
- Network Coevolution
- Network Society and Organizations
- Networks
- Organizational Strategy
- Outsourcing
- Stakeholders
- Strategic Alliances
- Philosophy of Organizations
- Agency-Structure Debate
- Analytical Empiricism
- Antirationalism
- Antirealism
- Constructivism
- Critical Realism
- Critical Theory
- Deconstruction
- Disorganization
- Epistemic Communities
- Epistemology
- Foucauldian Turn
- Frankfurt School
- Grand Narratives
- Humanism
- Improvisation
- Incommensurability
- Lacanian Psychoanalysis
- Logical Positivism
- Modernism
- Objectivity
- Ontology
- Organizational Existentialism
- Organizational Philosophy
- Paradigm Incommensurability
- Paradigms
- Phenomenology
- Philosophy of Science
- Positivism
- Postmodernism
- Poststructuralism
- Pragmatism
- Realism
- Relativism
- Theory Building
- Truth
- Research Practice and Methodology
- Action Research
- Arts and Organizations
- Behaviorism
- Critical Analysis
- Cross-Level Analysis
- Data
- Delphi Technique
- Discourse Analysis
- Emergent Theory
- Emic
- Ethnography
- Ethnomethodology
- Etic
- Genealogical Analysis
- Grounded Theory Building
- Measurement
- Meta-Analysis
- Organizational Anthropology
- Organizational Ethnography
- Paradox
- Prescriptive Theory
- Psychoanalytic Approach
- Qualitative Approaches
- Qualitative Interview
- Quantitative Models and Methods
- Reflexivity
- Replication Strategy
- Triangulation
- Value-Free Conception of Science
- Social Issues
- Accountability
- Accounting, Impact on Organizations and Society
- Activism
- Business Ethics
- Capital Movement, Migration, and Maquiladoras
- Capitalism, Models of
- Civil Society
- Class
- Clusters
- Community and Organizations
- Conservatism
- Corporate Crime and Corruption
- Corporate Social Responsibility
- Critical Management Education
- Environmentalism and Organizations
- Family Business
- Global Village
- Globalization
- Industrial Democracy
- Industrial Revolution
- Informal Economy
- Liberal Technologies of Regulation
- Liberalism
- Managerial Capitalism
- Marginalization
- Modernity
- Neoliberalism and Organization
- Post-Fordist Economy
- Postmodernity
- Protestant Ethic
- Regionalization and Capital Movement
- Social Capital
- Social Movements
- Sustainable Development
- Unemployment
- Unionism
- Virtue Ethics
- Work-Family Balance
- Working Time
- Teams
- Technologies
- Call Centers
- Computer-Based Learning
- Computer-Based Simulation Research
- Computer-Mediated Communication
- Digital Divide
- E-Commerce
- High-Risk Technologies and Organizations
- Human Engineering
- Human-Computer Interaction
- Information and Communication Technology
- Sociotechnical Systems
- Technological Determinism
- Technology
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