SAGE Reference - International Encyclopedia of Organization Studies

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Call Centers

In: International Encyclopedia of Organization Studies
Edited by: Stewart R. Clegg & James R. Bailey
Subject:Organization Studies (general), Occupational/Industrial Psychology
Keywords:call centers

A call center is a business entity that processes large volumes of telephone calls from and to internal and external customers. These centers emerged in the service sector in the late 1980s, and were conceived as an efficient way to conduct ...

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  Clegg, S. R., & Bailey, J. R. (2008). Call centers. In International encyclopedia of organization studies (Vol. 1, pp. 243-142). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781412956246.n50
  
  Clegg, Stewart R., and James R. Bailey. "Call Centers." In International Encyclopedia of Organization Studies, edited by Clegg, Stewart R., and James R. Bailey, 243-142. Thousand Oaks, CA: SAGE Publications, Inc., 2008. https://dx.doi.org/10.4135/9781412956246.n50.
  
  Clegg, S. R. and Bailey, J. R. 2008. Call Centers. In: Stewart R. Clegg and James R. Bailey Editors, 2008. International Encyclopedia of Organization Studies, Thousand Oaks, CA: SAGE Publications, Inc. pp. 243-142 Available at: <https://dx.doi.org/10.4135/9781412956246.n50> [Accessed 17 May 2022].
  
  Clegg, Stewart R. and James R. Bailey. "Call Centers." International Encyclopedia of Organization Studies. Edited by Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2008, pp. 243-142. SAGE Knowledge. 17 May 2022, doi: https://dx.doi.org/10.4135/9781412956246.n50.
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