SAGE Reference - Encyclopedia of Governance

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Service Quality

In: Encyclopedia of Governance
Edited by: Mark Bevir
Subject:Governance

Service quality represents value judgments about results, impacts and outcomes of what organizations do or provide. These qualities might be intended by management in the form of a specification or standard, or they may be a subjective assessment by customers, clients, ...

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  Bevir, M. (2007). Service quality. In Encyclopedia of governance (Vol. 1, pp. 872-872). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781412952613.n491
  
  Bevir, Mark. "Service Quality." In Encyclopedia of Governance, edited by Bevir, Mark, 872-872. Thousand Oaks, CA: SAGE Publications, Inc., 2007. https://dx.doi.org/10.4135/9781412952613.n491.
  
  Bevir, M. 2007. Service Quality. In: Mark Bevir Editor, 2007. Encyclopedia of Governance, Thousand Oaks, CA: SAGE Publications, Inc. pp. 872 Available at: <https://dx.doi.org/10.4135/9781412952613.n491> [Accessed 18 May 2022].
  
  Bevir, Mark. "Service Quality." Encyclopedia of Governance. Edited by Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2007, pp. 872-872. SAGE Knowledge. 18 May 2022, doi: https://dx.doi.org/10.4135/9781412952613.n491.
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