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Service Quality
Service quality represents value judgments about results, impacts and outcomes of what organizations do or provide. These qualities might be intended by management in the form of a specification or standard, or they may be a subjective assessment by customers, clients, ...
- Capitalism
- Antiglobalization
- Capitalism
- Clientelism
- Coordinated Market Economy
- Fiscal Crisis
- Fordism and Post-Fordism
- Globalization
- Glocalization
- Human Capital
- Human Capital Mobility
- Industrialization
- Investment
- Liberal Market Economy
- Liberalization
- Monopoly
- Oil Crisis
- Physical Capital
- Political Economy
- Production Chain
- Production Network
- Public Investment
- Regulation Theory
- Social Capital
- Triadization
- Varieties of Capitalism Thesis
- Citizenship
- Citizen-Centric Government
- Citizenship
- Civic Capacity
- Civic Engagement
- Civic Republicanism
- Civic Virtue
- Civil Service
- Civil Society
- Common Good
- Community Organizing
- Consumption
- Empowerment
- Ethical Consumerism
- Ethnic Groups
- Ethnonationalism
- Everyday Maker
- Guest Workers
- Immigration
- Migration
- Multiculturalism
- Nation
- Nationalism
- Self-Government
- Social Inclusion
- Stakeholder
- Cultures
- Confucian Governance
- Culture Governance
- Ethnonationalism
- Hindu Governance
- Interpretive Theory
- Islamic Governance
- Multiculturalism
- Nationalism
- Neotraditionalism
- Organizational Culture
- Policy Style
- Religion
- Social Constructivism
- Sociology of Governance
- Taoist Governance
- Tradition
- Translation
- United Nations Educational, Scientific and Cultural Organization
- Decision Making
- Bounded Rationality
- Bureaucratic Politics Approach
- Communicative Rationality
- Cost-Benefit Analysis
- Decision Making
- Forecasting
- Frame Analysis
- Game Theory
- Groupthink
- Hedging
- Incrementalism
- Local Reasoning
- Majority Cycle
- Negotiation
- Optimal Decision Making
- Pareto Optimality
- Planning
- Policy Learning
- Prisoner's Dilemma
- Problem Structure
- Public Choice Theory
- Rational Choice Theory
- Rationality
- Revealed Preference
- Risk
- Satisficing Behavior
- Sensemaking
- Social Choice
- Social Learning
- Strategic Planning
- Democratic Theory
- Accountability
- Civic Republicanism
- Common Good
- Consensus Democracy
- Consent
- Deliberative Democracy
- Democratic Deficit
- Democratic Theory
- Democratization
- E-Democracy
- Elections
- Governance
- Legislature
- Legitimacy
- Legitimacy Crisis
- Liberalism
- Participation
- Participatory Democracy
- Pluralism
- Pluralist Democracy
- Polyarchy
- Representation
- Representative Democracy
- Self-Government
- Social Democracy
- Development
- African Governance
- Bretton Woods
- Democratization
- Dependency
- Development Assistance Committee
- Development Theory
- Economic Governance
- Export Processing Zones
- HIV/AIDS
- Human Security
- Import Substitution Industrialization
- Millennium Development Goals
- Neocolonialism
- Neoliberalism
- Offshoring
- Oil Crisis
- Post–Washington Consensus
- Poverty Reduction
- Third-World Debt
- United Nations Conference on Trade and Development
- Washington Consensus
- World Bank
- World Development Indicators
- World Trade Organization
- Economic Governance
- Asian Financial Crisis
- Asia-Pacific Economic Cooperation
- Baltic State Cooperation
- Bretton Woods
- Collective Wage Bargaining
- Competition Policy
- Competition State
- Convergence and Divergence
- Corporate Governance
- Corporatism
- Dirigisme
- Economic Governance
- Economic Integration
- Economic Openness
- Exchange-Rate Regime
- Fiscal Federalism
- Import Substitution Industrialization
- Investment Incentive
- Keynesianism
- Monetarism
- Monetary Policy
- Monetary Union
- Planning
- Political Economy
- Post–Washington Consensus
- Protectionism
- Social Democracy
- Stakeholder
- Third Way
- Tobin Tax
- Washington Consensus
- Environmental Governance
- Evaluation of Governance
- Global Governance
- Anarchy
- Bretton Woods
- Commission on Global Governance
- Cosmopolitanism
- Democratization
- Global Civil Society
- Global Governance
- Global Justice
- Hegemony
- Human Rights
- Human Security
- Humanitarian Intervention
- Interregional Relations
- Liberal Internationalism
- Millennium Development Goals
- Open and Closed Regionalism
- Post–Washington Consensus
- Poverty Reduction
- Regionalism
- Third-World Debt
- Tobin Tax
- Transgovernmentalism
- Transnational Governance
- Transnational Social Movement
- Transnationalism
- Washington Consensus
- World Development Indicators
- Good Governance
- Accountability
- Capacity Building
- Civic Capacity
- Civic Engagement
- Civic Virtue
- Consent
- Corruption
- Corruption Perceptions Index
- Decentralization
- Democratization
- Devolution
- Empowerment
- Equity
- Gender Equality
- Good Governance
- Human Rights
- Institutional Performance
- Legitimacy
- New Poverty Research
- Open Government
- Participation
- Property Rights
- Responsibility
- Rule of Law
- Social Inclusion
- Social Justice
- Transparency
- Trust
- Government
- American Government
- Confederalism
- Core Executive
- Differentiated Polity
- Domestic Level Theories
- Elections
- Executive
- Failed State
- Government
- Government Department
- Hollow State
- Intergovernmental Relations
- Judiciary
- Legislature
- Political Party
- Regulatory State
- Social Democracy
- Sovereignty
- State
- State Building
- State Structure
- State-Society Relations
- Third Way
- Welfare State
- Information Governance
- Cyberspace
- Data Protection
- E-Democracy
- E-Government
- Electronic Records
- Freedom of Information
- Information Access Laws
- Informationalism
- Internet Governance
- Knowledge Management
- Media Freedom
- Open Government
- Public Information
- Research and Development
- Science
- Technology
- Technology Transfer
- Virtual Agency
- Virtual Community
- Institutionalism
- Association
- Authority
- Capacity Building
- Common-Pool Resource
- Deinstitutionalization
- Epistemic Community
- Governance
- Hybridity
- Institution
- Institutional Performance
- Institutionalism
- Institutionalization
- Institutionalized Environment
- Legitimacy
- Logic of Appropriateness
- Neotraditionalism
- Network
- New Institutionalism
- Norms
- Organization Theory
- Path Dependence
- Policy Network
- Principal-Agent Model
- Professionalism
- Rule
- Transaction Cost
- Weak Institution
- International Organization
- Functionalism
- Global Compact
- Group of 7
- Group of 77
- International Courts
- International Labour Organization
- International Law and Treaties
- International Monetary Fund
- International Organization
- International Regime
- Kyoto Protocol
- Regime
- Regime Theory
- United Nations
- United Nations Conference on Trade and Development
- United Nations Educational, Scientific and Cultural Organization
- United Nations Security Council
- World Bank
- World Economic Forum
- World Health Organization
- World Trade Organization
- Interpretive Theory
- Local Governance
- Market
- Bear Market
- Brokerage
- Bull Market
- Business Cycle
- Capital Market Integration
- Competitiveness
- Consumption
- Derivative
- Ethical Consumerism
- Financial Market
- Foreign Direct Investment
- Foreign Exchange Market
- Futures Market
- Global Market
- Hedging
- Internal Market
- International Division of Labor
- Irrational Exuberance
- Market
- Marketization
- Offshoring
- Optimum Currency Area
- Political Economy
- Privatization
- Quasi-Market
- Research and Development
- Social Market
- Third Sector
- Organization Theory
- Adhocracy
- Bureaucracy
- Complexity
- Coordination
- Effectiveness
- Efficiency
- Formal Organization
- Garbage Can Theory
- Heterarchy
- Hierarchy
- High-Reliability Organization
- Hybrid Organization
- Impossible Job
- Informal Organization
- Interdependence
- Interorganizational Coordination
- Knowledge Management
- Line-Staff Organization
- Matrix Organization
- Normal Accident Theory
- Organization Theory
- Organizational Culture
- Organizational Field
- Organizational Learning
- Organizational Structure
- Quasi-Market
- Resource Dependency Theory
- Self-Organizing System
- Structural Contingency Theory
- Systems Theory
- Technology
- Political Process
- Adversarial Legalism
- Advocacy Networks
- Authoritarianism
- Brokerage
- Clientelism
- Coalition
- Collusion
- Conflict Mediation
- Cooptation
- Corporatism
- Decentralization
- Devolution
- Empowerment
- Failed State
- Governance Failure
- Interest Intermediation
- Intergovernmental Relations
- Iron Law of Oligarchy
- Leadership
- Micropolitics
- Military Occupation
- Oversight
- Policy Implementation
- Political Exchange
- Polyarchy
- Regime
- Stakeholder
- Transnational Governance
- Welfare Reform
- Policy Analysis
- Bureaucratic Politics Approach
- Collaborative Governance
- Collaborative Planning
- Decision Making
- Dialogic Public Policy
- Evaluation Research
- Evidenced-Based Policy
- Frame Analysis
- Governability
- Governance
- Incrementalism
- Interest Group
- Interest Intermediation
- Interpretive Policy Analysis
- Path Dependence
- Planning
- Policy Analysis
- Policy Cycle
- Policy Development
- Policy Implementation
- Policy Learning
- Policy Network
- Policy Predictability
- Policy Style
- Policy Transfer
- Program Evaluation
- Strategic Planning
- Urban and Regional Planning
- Public Administration
- Accountability
- Advocacy Networks
- Agency
- Bureaucracy
- Citizen-Centric Government
- Civil Service
- Councils of Governments
- Governance
- Indigenous Governance
- Multilevel Governance
- Neighborhood Association
- Ombudsman
- Policy Network
- Politics-Administration Dichotomy
- Pooled Sovereignty
- Public Administration
- Public Sector
- Quango
- Regulation
- Regulatory Enforcement
- Regulatory State
- Special District
- State
- Street-Level Bureaucrat
- Virtual Agency
- Public-Sector Management
- Audit
- Benchmarking
- Budgetary Autonomy
- Compliance Cost
- Contracting Out
- Cost-Benefit Analysis
- Forecasting
- Good Governance
- Governance
- Government by Proxy
- Internal Market
- Joint Venture
- Liberalization
- Marketization
- New Public Management
- Overload
- Performance Measurement
- Privatization
- Program Evaluation
- Public Administration
- Public Sector
- Public-Private Partnership
- Purchaser-Provider Split
- Quasi-Market
- Service Delivery
- Service Provider
- Service Quality
- Steering
- Welfare Reform
- Workfare
- Rational Choice Theory
- Bounded Rationality
- Bureau Shaping
- Collective Action
- Cost-Benefit Analysis
- Equilibrium Theory
- Externalities
- Free Riding
- Game Theory
- Governance
- Governance Failure
- Impossibility Theorem
- Market Failure
- New Public Management
- Optimal Decision Making
- Overload
- Pareto Optimality
- Political Business Cycle
- Positive Political Theory
- Prisoner's Dilemma
- Public Choice Theory
- Public Goods
- Rational Choice Theory
- Rationality
- Rationalization
- Rent Seeking
- Revealed Preference
- Satisficing Behavior
- Social Choice
- State Capture
- Transaction Cost
- Regionalism
- Andean Community, Andean Pact
- Arab Integration
- Asian Governance
- Asia-Pacific Economic Cooperation
- Association of Southeast Asian Nations
- Australasian Governance
- Baltic State Cooperation
- Caribbean Community
- Caribbean Governance
- Chiang Mai Agreement
- Common Market for Eastern and Southern Africa
- Commonwealth of Independent States
- Council for Mutual Economic Assistance
- East Asian Economic Grouping
- Economic Community of West African States
- Economic Integration
- European Coal and Steel Community
- European Free Trade Association
- European Governance
- European Union
- Free Trade Area of the Americas
- Hemispheric Integration
- Interregional Relations
- Mercosur
- Mesoregionalism
- New Regionalism
- North American Free Trade Agreement
- North Atlantic Treaty Organization
- North-South Regionalism
- Open and Closed Regionalism
- Organisation for Economic Co-operation and Development
- Organization for Security and Cooperation in Europe
- Organization of African Unity, The
- Organization of the Petroleum Exporting Countries
- Pacific Islands Forum
- Regional Development Bank
- Regional Governance
- Regionalism
- South East Asia Treaty Organization
- Southern African Development Community
- Transgovernmentalism
- Transnational Governance
- Transnational Social Movement
- Transnationalism
- Triadization
- Security
- Arms Control
- Confidence-Building Measure
- Conflict Mediation
- Crisis Management
- Deterrence
- Emergency Powers
- Human Security
- Humanitarian Intervention
- Military Necessity
- Military Occupation
- Multilateralism
- North Atlantic Treaty Organization
- Organization for Security and Cooperation in Europe
- Peace Process
- Post-9/11
- Private Military Companies
- Sanctions
- Second-Track Diplomacy
- Security
- Security Community
- Terrorism
- War on Terrorism
- Society
- Anarchy
- Citizenship
- Civic Virtue
- Civil Society
- Clientelism
- Consent
- Ethnic Groups
- Global Civil Society
- Individualism
- Multiculturalism
- Nation
- Nationalism
- Neighborhood Association
- Neotraditionalism
- Network Society
- Nongovernmental Organization
- Nonprofit Organization
- Participation
- Pluralism
- Political Communication
- Public Opinion
- Public Sphere
- Risk Society
- Social Capital
- Social Market
- Social Movement Theory
- Social Practice
- Third Sector
- Tradition
- Transnational Social Movement
- Virtual Community
- Sociology of Governance
- Authority
- Autopoiesis
- Civil Society
- Communication
- Communicative Action
- Cooperation
- Economic Sociology
- Embeddedness
- Generalized Exchange
- Governmentality
- Legitimacy
- Network
- Norms
- Organization Theory
- Patrimonialism
- Power
- Rationalization
- Reciprocity
- Reflexivity
- Social Capital
- Social Constructivism
- Social Movement Theory
- Social Network Theory
- Sociocybernetics
- Sociology of Governance
- Space
- State
- State Building
- State-Society Relations
- Trust
- Welfare State
- Theories of Governance
- Communitarianism
- Decentered Theory
- Feminist Theory
- Functionalism
- Governance
- Governmentality
- Institutionalism
- Interpretive Theory
- Marxism
- Neoliberalism
- Neo-Marxism
- New Institutionalism
- Organization Theory
- Pragmatism
- Rational Choice Theory
- Realism and Neorealism
- Regime Theory
- Regulation Theory
- Social Constructivism
- Systems Theory
- Trade
- Cairns Group
- Corporate Codes of Conduct
- European Free Trade Association
- European Union
- Free Trade Area of the Americas
- Liberalization
- Marketization
- Mercantilism
- Most-Favored Nation Principle
- Multilateralism
- Neocolonialism
- Neoliberalism
- New Regionalism
- Protectionism
- Reciprocity
- Rules of Origin
- Sanctions
- Trade Agreements
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