• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

Emotion work, or emotion management as it is often called, means that each encounter with others receives its expected and appropriate amount of feeling. According to Arlie Russell Hochschild, emotions are managed based on an individual's ...

    • Loading...
    locked icon

    Sign in to access this content

    Get a 30 day FREE TRIAL

    • Watch videos from a variety of sources bringing classroom topics to life
    • Read modern, diverse business cases
    • Explore hundreds of books and reference titles