Client Satisfaction

This implies that the client is satisfied with the conduct and results of the evaluation. An evaluator is obligated to satisfy the client with the conduct of the evaluation but not necessarily with the outcomes or the findings. Thus there may be occasions when the findings of an evaluation are not welcomed by the client and other stakeholders. Following Program Evaluation Standards' Accuracy Standards, the evaluation should have used defensible information sources and systematic and well-described procedures, and should have justified all conclusions.

Darlene F.Russ-Eft
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