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The Success Case Method, developed by Robert O. Brinkerhoff, is a quick and simple process that combines analysis of extreme groups with case study and storytelling. The essential purpose of a Success Case study is to find out how well some organizational initiative (e.g., a training program, a new work method) is working. A Success Case study also identifies and explains the contextual factors that differentiate successful from unsuccessful adopters of new initiatives. A recent study, for example, discovered that the factors that explained why some trainees were and others were not able to use their new training to accomplish worthwhile results involved support from their supervisors, access to certain databases, and access to training soon after being assigned new business accounts.

The Success Case study ...

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