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Quality assurance may be defined as a planned and systematic set of activities that provide confidence that a product or service will fulfill requirements for quality. Quality assurance is frequently confused with Total Quality Management, which is a more comprehensive organizational philosophy that engenders a commitment to, as well as the production of, quality products and services. Total Quality Management is based on the premise that quality workplaces produce quality products and services. Quality assurance is based on the notion that managerial systems and standards produce quality products and services.

Bob Williams
10.4135/9781412950558.n458
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