Ombudsperson

Ombudspersons serve as an informal resource for individuals who struggle with interpersonal conflict, violation of institutional policies, or the challenges caused by the increasing bureaucratization of organizations. Originally arising as a voice of the people for citizens to navigate claims against government, ombudspersons have been established through legislation or institutional policy in executive, legislative, advocate, or organizational roles in government, private corporations, not-for-profit organizations, and academic institutions. Organizational ombudspersons, the focus of this entry, are situated outside of regular management channels and possess no other formal or adjudicative role, but seek fair and just process. Established as an informal resource for employees, ombudspersons provide a safe place to investigate options, obtain information on policies, procedures, rights, and responsibilities, and learn about the resources necessary for ...